News

OS Updates

8/3/2010 1:19:33 PM

The following servers have had their OS updated:
ns1, ns2, mysql1, mysql2, mail1

The following servers will have their OS updated this week:
cp, linux3, linux2, linux1

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Bug fixes to Hsphere

5/18/2010 3:51:33 AM

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Datacenter IPv6 Implementation.

1/31/2010 7:03:46 PM

Our Datacenter will be implementing the IPv6 Address Family on its border routers. Estimated period of impact is no more than five minutes per border router. Customers with BGP Peering Sessions may experience temporary de-peering during this window.

This maintenance window will impact the Premium Network.

The Value Network will NOT be affected.

You will may notice suboptimal routing and bgp session reset. There should be no network downtime for this maintenance window.

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Mail1 webmail applications upgraded

12/10/2009 12:25:57 PM

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Value and Premium Network Maintenance Nov 24

11/17/2009 5:24:55 PM

TYPE OF WORK: Edge and Core Router Code Upgrade

IMPACT OF WORK: Route Reconvergence, Brief loss of connectivity

DATE/TIME: 00:00 CDT - 06:00 CDT Tuesday, November 24, 2009

Colo4 will be upgrading the code on its routers at the provider edge on the Value Bandwidth Service, and within the core network of the Premium Bandwidth Service, as well as our Single Server Network. This work will require rolling reboots of the routers in question. Estimated downtime is no more than ten minutes per router.

The following routers on the Premium Network will be affected:

core1

core6

core7

This maintenance window will impact the Premium Network as well as the Value Network.

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Value Network Maintenance Nov 22

11/17/2009 5:23:26 PM

TYPE OF WORK: Upstream Provider Software/Hardware Upgrade

IMPACT OF WORK: Route Reconvergence

DATE/TIME: 03:00 CDT - 07:00 CDT Saturday, November 22, 2009

Cogent Communications, one of our two (2) upstream providers on the Value Network product, will be performing software and hardware upgrades on several of their core routers. During this window, our Cogent uplink will experience one or more brief interruptions in service while they complete their maintenance activities.

These interruptions are expected to last less than 20 minutes total. Our other Value Network provider, Level3, will not be affected.

This maintenance window only affects the Value Network product. Our Premium Network product will not be affected.

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Upgraded to Hsphere 3.3P1

10/15/2009 8:16:20 PM

Unix features and improvements in 3.3 Patch 1:

Added FreeBSD 7.0 amd64, 7.2 i386/amd64 support
Updated System Packages:
- hsphere-bind-9.4.3-3
- hsphere-ftp-1.3.2-6
- hsphere-phpmyadmin-2.11.9.5-1
- hsphere-php 5.2.10-1
- hsphere-php-accelerators-1-4
- hsphere-cpanel-apache2-2.2.13_1
- hsphere-apache2-h3.1-2.2.13_1
- hsphere-mail-service-5-9
Included changes to meet the PCI DSS requirements. Please refer to KB#6585 to pass the PCI Compliants tests for your control panel server.
Zend Optimizer is updated to the latest available version
Updated mail service packages to be based on new ClamAV 0.95.2
Fixed problem with the recreate operation for DNS
Resolved problem with new requirements for ordering Comodo SSL certificates
Resolved problem with disabling promotions in plans
Resolved problem when dinamic zones update failed
Fixed problem with incorrect xferlog file rotation in FTP package
Fixed bug when statistics for only one year is displayed on index page after updating webalizer to 2.20.01
Fixed problem related to hsphere jail with usernames of more than 8 digits
Fixed a problem with recreating reseller end users when running the CommonUserCreator tool
Fixed problem when MX records related to Mail Relay remained in Mail Service Alias configuration after the Mail Relay is turned off for the primary domain's Mail Service
Fixed problem when e-mails with only LF endings caused segfault if the 'newline' option is disabled
Fixed problem with "SMTP cannot transfer messages with partial final lines. (#5.6.2)" messege returned by mail server
Resolved the issue with ClamAV not processing RAR archives due to the missed shared libraries
Fixed a problem when broken e-mails (FROM,TO or BODY removed) were delivered while RBL check-ups should have blocked these e-mails.
Fixed problem with segmentation fault if running clamdscan utility from console
Fixed a problem with Traffic Limit notifications not sent to resellers
Solved a problem with setting the "Pass-Through Value" when configuring PayPal Merchant Gateway
Solved a problem with CNAME, MX and TXT records not created when running CommonUserCreator
Fixed a problem with editing plans in case a logical server group set previously does not exist any longer
Fixed a problem when Dedicated Server prices lost after editing reseller plans
Removed the option to enable Miva 4.14 for Windows platform in logical server settings
Improved navigation in the Reseller Plan Editing wizards when using the "Leave prices as they are" options
Fixed a problem when determining Parallels Sitebuilder Hotfix key failed
Fixed a problem with adding sitebuilder plans
Fixed a problem with Parallels Sitebuilder installation with separate MySQL box (used for Sitebuilder)
Fixed a bug with MySQL configuration failing during Parallels Sitebuilder installation in case H-Sphere 3.3 Control Panel box is installed with DNS service only
Solved a problem with turning on the reseller CP SSL feature the problem might have arisen after upgrade to Parallels H-Sphere 3.3)
Solved a problem with "package deletion error!" message that might appear when upgrading Parallels H-Sphere core related packages
Added validation of user info provided for domain registration to prevent sending international characters to registrars, which might cause the “Unrecognized Message Format” errors
Fixed an issue with the Virtuozzo Server group available for adding for all physical servers
Solved a problem with setting the “Memory Limit” value for Virtuozzo Containers
Fixed a bug with H-Sphere Apache FreeBSD 6.2 Segmentation Fault
Fixed a problem with the CVV code not passed when signing up users via the Parallels H-Sphere XML API
Fixed a problem with invoking method 'getPlanPeriodIds()' when using the Parallels H-Sphere XML API

Windows features and improvements in 3.3 Patch 1:

Updated PHP to version 5.2.10 for Windows servers

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AuthorizeNet AIM Gateway added

9/28/2009 1:48:42 PM

Because of serious issues with AuthorizeNet shutting down PostAuth feature of the SIM gateway. This has caused domains charges to fail, while a bug in Hsphere allowed the domain to still be given its renewal at enom. We developed the AIM gateway for Hsphere so all resellers should switch to this new Gateway if you were previously using the SIM gateway.

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Network changes implemented.

8/27/2009 7:32:52 PM

We recently ran a fiber cross connect between our premium core and value core. The allows us to direct traffic for either premium or value between each without leaving our network. This will resolve many of the bandwidth overages we were seeing from backing up servers on the value network as it was going out to our datacenter premium network and back in the other feed for value causing bandwidth spikes and bandwidth overage billing from the datacenter. There was no impact to any service during this change.

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Core Router Replaced (Temporary).

8/4/2009 9:46:46 PM

We had a massive issue with our core router on the premium network side that required complete temporary replacement with a different model. This weekend we will replace the temporary router we have with the new one once it arrives. We were able to limit the downtime to about hour and a half. We apologize for this outage and were thankful that we keep working spares on hand. We would like to thank our customers for understanding during this stressful night.

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Hsphere Addons Upgraded

7/23/2009 3:51:17 PM

MailFoundry, Default Page and Ownership Reset.
Upgrades were required to restore functionality based on changes to Hsphere 3.3
View the post at cpdevel.com for the details changed.

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linux1 php5 support

7/21/2009 11:22:01 PM

Linux1 will make the official change to PHP5 this weekend. PHP5 will be default for all accounts. If you still need php4 you will need to login and switch your account to php4 in your weboptions for that domain.

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mail2 launching

7/16/2009 12:33:05 AM

mail2 server will be launched this weekend. Resellers make sure to apply your server aliases once this server shows up in the list.

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Network Issue (Premium Side) (RESTORED)

7/15/2009 11:38:25 PM

Our datacenter experienced a network wide outage on the premium network tonight lasting about 15Min. Our clients on the value network were not effectedThey worked hard to restore service and once I know more I will provide an update.

**UPDATE**
The canned response they sent to all clients:

A multi-gigabit DDoS attack was directed at one of our customers on the Premium network. Our providers are now blocking the offending traffic upstream and connectivity should be fully restored. Please let us know if you encounter any further issues.

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ns1 migration (COMPLETED)

7/15/2009 10:58:38 PM

We will be migrating ns1 off of the mail1 server tonight. There is about 1 min downtime expected to switch the ips to that server. Actual downtime registered 2min.

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Windows Moves (COMPLETED)

6/17/2009 9:22:16 AM

We will be starting today with migration of win1, win2 and cf1 to new faster redundant hardware. There should be no downtime for domains but you will notice you can't make changes to anything in hsphere for these domains for 24 hours. Resellers so login to their server aliases and instant aliases section and apply the new server changes.

Jeffery

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Hsphere Upgraded to 3.3

6/7/2009 10:08:11 AM

We have upgraded the control panel to Hsphere 3.3 Changelog is below.
http://download.hsphere.parallels.com/release_notes/3.3p0/#ss4.1

We are also looking to release very soon the new Sitebuilder once all the plans are configured for it. There will be free and paid versions available and it allowed for migration from sitestudio to the new sitebuilder.

We will also be releasing a xen based vps solution integrated into Hsphere. It is already working outside of Hsphere and we have a few clients on it already, so if you have VPS needs contact me directly.

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